Because fresh mushrooms are perishable, our policy works a little differently from regular products. Here's everything you need to know.
Last Updated: August 2026At Naveen Mushroom Farms, every batch is checked for freshness before it's packed and delivered. Since fresh mushrooms are a perishable product, we do not accept general "change of mind" returns once an order is delivered. However, if something is genuinely wrong with your order — damaged, spoiled or incorrect items — we will make it right through a replacement or refund, as outlined below.
To keep the process fair and quick for everyone, replacement/refund claims are accepted only when the following conditions are met:
For most verified issues, we prefer to send a fresh replacement on the next available delivery rather than a refund, so you still get what you ordered. If a suitable replacement isn't available, a refund will be processed instead.
Once your claim is verified, the refund is initiated to your original payment method (or bank transfer, for cash/WhatsApp orders). Refunds are typically processed within 3–5 business days, though your bank or payment provider may take a few additional days to reflect the amount.
Bulk supply to hotels, restaurants and contract farming partners is covered by the terms agreed at the time of order. Once a bulk order is delivered and accepted, it is not eligible for return, except where the produce is found to be defective or does not match the agreed quality — such cases should also be reported within 24 hours.
Farm visit and training session bookings can be rescheduled or cancelled free of charge up to 24 hours before the scheduled slot. Cancellations made after this window, or no-shows, may not be eligible for a refund of any advance paid, though we'll always try to offer the next available slot instead.
For help with a replacement, refund or booking change, our team is just a message away.
Ameti Green City, Hasemau, Lucknow, Uttar Pradesh 226010
